Cancellation, Refund and Returns Policy

Order cancellation and Store Refund Policy for Iboora

Updated: October 8, 2023

Refund Policy Overview
At Iboora, we strive to provide a seamless and satisfactory experience for all our users. This refund policy outlines our guidelines for refund requests related to specific items or services offered on the platform.

Order Cancellation:
You can cancel your order within 24 hours of placing it by contacting our customer support team.
Once an order has been processed, it cannot be canceled.

Return Policy:
You have 3 days from the date of receiving your order to initiate a return for eligible items.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Certain items, such as perishable goods, personalized items, virtual items, and digital downloads, are exempt from being returned.
How to Initiate a Return:
Contact our customer support team to initiate the return process.
Provide your order number and details about the items you wish to return.
Our team will guide you through the return procedure and address.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment.
Refunds may take a few business days to reflect, depending on your payment provider.

Exchange Policy:
We currently do not offer direct exchanges. If you need a different size or product, please follow the return process and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately with photos of the product and packaging.

Non-Refundable Items
a. Software: Software includes desktop apps, mobile apps, smart apps, games, digital books, digital art, and similar forms of digital works.
b. Investments: Any investments made through the iboora platform, including but not limited to cryptocurrency investments, are non-refundable. Investments involve inherent risks, and users are responsible for conducting their own due diligence and assuming the associated risks.
c. Digital assets: Digital asset trades conducted on the Iboora platform are considered final and non-refundable. Users are advised to review and confirm their trade orders before executing them, as they cannot be reversed once processed.
d. Tickets: Tickets are non-refundable to ensure event planning and logistics are efficiently managed and the event experience meets expectations.
e. Gift cards: Gift cards are non-refundable to maintain the integrity of the stored value and prevent potential misuse or fraud.
f. Licenses: Licenses are non-refundable to protect the proprietary nature of the software or content and to ensure adherence to licensing agreements.

Refund Eligibility
a. While the aforementioned items are non-refundable, Iboora acknowledges that there may be exceptional circumstances. If you believe your situation warrants a refund, please contact our customer support team to discuss your request.
b. Refund requests for exceptional circumstances will be assessed on a case-by-case basis. Our team will consider factors such as technical errors, unauthorized transactions, or other valid reasons for refund consideration.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Use a trackable shipping method to ensure the safe return of the item(s).
Include the RMA number on the return packaging.

Inspection and Processing:
Once the return is received, it will be inspected for eligibility.
Returns that meet the criteria will be processed, and a refund or replacement will be issued.
Refunds will be credited to the original payment method.

Contacting Customer Support
a. If you have a refund request or any inquiries related to refunds, please reach out to our customer support team promptly. Provide relevant details regarding your request, including the reason for the refund and any supporting documentation.
b. We aim to address refund requests in a timely manner and provide a resolution within a reasonable timeframe. Please note that the decision to grant a refund is at the discretion of Iboora, based on the circumstances and considerations outlined in this policy.

Changes to the Refund Policy
a. We reserve the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting the revised version on the iboora platform. It is your responsibility to review this policy periodically for any updates.
b. By continuing to use the Iboora platform after any modifications, you indicate your acceptance of the revised refund policy.

If you have any questions or concerns regarding this refund policy, please contact our customer support team for assistance.

By using the Iboora platform, you acknowledge that you have read, understood, and agreed to this refund policy.

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